Shipping policy
Shipping Policy
This policy explains how NUVIRA processes, ships, and delivers orders.
Order Processing
We process all orders from our fulfillment hub in Cairo, Egypt.
After you place your order, you’ll receive a confirmation message letting you know we've received it and are processing it.
We usually prepare and dispatch orders within 3–7 working days.
Processing time may vary depending on product availability, order volume, weekends, public holidays, or operational workload.
Our team may contact you before shipping to confirm your order details, including the item, size, color, address, and total order value.
Shipping Within Egypt
We deliver across Egypt through our courier partners.
Shipping fees vary by delivery location and will be confirmed before we ship your order.
Delivery time may vary depending on the destination and the courier’s operating schedule.
While we do our best to deliver orders within the expected timeframe, delays can occasionally happen due to courier operations or circumstances outside our control.
Shipping Delays
NUVIRA is not responsible for delays caused by courier services, weather conditions, public holidays, high order volumes, or other circumstances outside our control.
If there’s an issue with your order before we hand it over to the courier, our team will contact you.
Order Tracking
Once your order ships, you may receive shipment updates or tracking information, depending on the courier service used for delivery.
Order Inspection Upon Delivery
You can inspect your order while the courier is present before accepting it.
You can check:
- The fabric
- The color
- The size
- The item received
- The general condition of the product
If you decide not to accept the order after inspection, you’ll only need to pay the applicable unsuccessful delivery fee.
If you accept the order and later want to return or exchange an item, we'll handle your request according to our Refund Policy or Exchange Policy.
If NUVIRA sends the wrong item, wrong size, wrong color, an incomplete order, or a product with a confirmed manufacturing defect, NUVIRA will cover the shipping costs needed to resolve the issue.
